Returns And Refunds

Dear customer, by making use of this site or any interaction with our company, you agree to our terms and conditions and will comply with hereof. Please note that the information displayed can change or be updated at any time without prior notice. 

We want you to be happy with your purchase. If you are not completely satisfied and wish to return or request a refund for any item/s, please contact us and log a request for a return or refund within 14 days of purchase. Please note that irrevocable orders are not applicable for returns, (Irrevocable orders are certain items that cannot be returned or refunded which you will be informed of before completing your purchase with us). Due to hygiene purposes, certain wearable items are not applicable for return such as earbuds, earphones, headsets etc. You are required to provide us with the reason for returning or requesting a refund via email. Our team will evaluate your request and provide you with feedback on whether we have decided to repair, replace or refund you for the item/s. 

Please note that if the item/s has been opened and is not in re-sealable condition, you will be charged a 15% handling fee before we can refund you. If the items/s has been used, or damaged in any way, it will not be accepted.

Please follow the following steps to ensure validity of your return request:

Preparing your products for a return:

To ensure your request is processed and attended to as quickly as possible, you are responsible for the following;

  • Package your products safely and securely for protection during transit;
  • Include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in it's decline altogether.

Please note that all refunds will be paid into your South African bank account or reversed to your credit card (on your request) within 5-7 working days from date requested.

 

We trust that you have read and understood all the Ts and Cs stipulated above.

Thank you for your co-operation.